How do I book an appointment at CELITA Clinic from abroad?
From abroad, book through a messaging channel for your language, such as WhatsApp, LINE or WeChat, or through the online booking page.
International Visitors · Q34
International Visitors · Q38
CELITA Clinic payment methods and cancellation policy
Question: How do I pay, and what is the policy for changing or canceling a booking?
Short answer
At CELITA Clinic, payment is made before treatment by card, cash or bank transfer. Bookings can be changed without penalty if you let us know at least 3 days in advance, while same-day cancellation without notice or a no-show may restrict rebooking for the next 12 months. You decide after being given the exact cost including VAT at consultation.
Key points
- Payment methods: card, cash, bank transfer
- Payment is made after consultation, before treatment
- The cost including VAT is given at consultation
- No penalty for changes made at least 3 days ahead
- Same-day no-notice cancellation or no-show: 12-month limit
How can I pay?
At CELITA Clinic, you can pay by card, cash or bank transfer.
Payment is made after the consultation and before treatment. A visit proceeds in this order: reception, face cleansing, AI skin analysis, consultation, payment, treatment, and receiving an aftercare card.
For questions about your specific situation, such as using a card issued abroad or how to make a bank transfer, it is a good idea to ask in advance through your booking channel.
| Item | Details |
|---|---|
| Payment methods | Card, cash, bank transfer |
| When to pay | After consultation, before treatment |
| Cost information | Exact cost including VAT given at consultation |
| Changing a booking | No penalty if notified at least 3 days in advance |
| Same-day changes | Tell us the reason and available times; the clinic will try to adjust |
| Same-day cancellation without notice or no-show | Rebooking may be restricted for the next 12 months |
When will I know the cost?
The exact cost, including VAT, is given at consultation.
Costs vary with the treatment area, amount and number of sessions, so they are given after the treatment plan is set through the AI skin analysis and the Director's assessment. The number of lifting shots is decided by considering skin firmness, the size of the area and the expected results together with objective data such as AI measurements.
At consultation, the treatment, cost and recovery period are all explained, so you can decide whether to proceed after hearing the explanation.
How do I change or cancel a booking?
If you let us know through your booking channel at least 3 days in advance, you can change it without any penalty.
If your travel plans change and you cannot make it, let us know as soon as possible through the messaging app or phone you used to book.
If you need to change on the same day, tell us the reason and the times you are available, and the clinic will try to adjust.
What happens if I do not show up without notice?
A same-day cancellation without notice or a no-show may restrict rebooking for the next 12 months.
Consultation and treatment time is prepared around your booking, so not showing up without notice also affects other visitors' bookings. If something unexpected happens, such as a flight delay, let us know as soon as you are able to.
FAQ
Can I change my treatment after the consultation?
You can reconsider the treatment you want after seeing your assessment results at consultation. If the treatment changes, the time needed may change too, so leave some room in your schedule that day.
Which channel do I use to change or cancel?
Use the channel you booked with. WhatsApp is available for English, LINE for Japanese and Traditional Chinese, WeChat for Simplified Chinese, and the KakaoTalk channel and phone (051-928-0409) for Korean.
Can I book on a public holiday?
Whether the clinic is open on a public holiday needs to be checked for each date, so it is a good idea to ask through a booking channel. Regular hours are 10 a.m. to 8 p.m. on weekdays and 10 a.m. to 5 p.m. on Saturdays and Sundays.
Important
This article is general medical information, not a diagnosis or treatment. Results, recovery time and side effects vary with each person's skin, and whether a treatment suits you is decided after consultation with a doctor. If you notice unusual symptoms, contact the clinic that treated you right away.
Sources
All questions in International Visitors
- Q33. Can I have a consultation in English at CELITA Clinic?
- Q34. How do I book an appointment at CELITA Clinic from abroad?
- Q35. What should I prepare before visiting a skin clinic in Korea?
- Q36. Can I get a skin treatment during a short trip to Korea?
- Q37. Can I fly right after a cosmetic skin treatment?
- Q38. How do I pay, and what is the policy for changing or canceling a booking?
- Q39. How do I take care of my skin and contact the clinic after returning home?